Shipping

Order Despatch

Orders are normally despatched from our warehouse within three working days – We hand-make some parts and products to order. There’s not some vast warehouse full of stock ready to fly out the door; we are a bespoke manufacturer of high-end bags and keep our materials protected until they’re ready to be cut and sewn.

If there is a problem with stock, we will email you with an estimated despatch date, and you have the option to change or cancel your order at this stage.

Despatch Method

UK and Overseas Orders over 2kg are despatched by either Parcelforce, TNT, UK Mail, UPS, Fed Ex or DHL. at our discretion. Parcel tracking numbers will be emailed to allow you to track your parcel’s progress.
Orders under 2kg are despatched by Royal Mail 1st Class – these are not trackable, but we will email you to let you know it is on the way.

Shipping costs

UK orders up to and including £16 = £2.50

UK orders over £16 and below £60 = £4.50

UK orders £60 and over = FREE SHIPPING

Overseas orders 

Shipping cost depends upon weight of parcel and destination. You will be informed of charges on shipping when you go to checkout, but before you enter card details.

Ordering from EU

Please be aware your invoice will not include UK VAT, but you may be required to pay Import VAT by your home country. There could also be a small handling charge to pay. If your order value is over £135 in total, there may be additional handling charges due to the extra paperwork required by EU customs.

Any VAT and additional charges will be collected by the courier service or postal service responsible for your parcel delivery and they may require payment before they can release your parcel.

Order Despatch

Orders are normally despatched from our warehouse within three working days.

If there is a problem with stock, we will email you with an estimated despatch date, and you have the option to change or cancel your order at this stage.

Despatch Method

UK and Overseas Orders over 2kg are despatched by either Parcelforce, TNT, UK Mail, UPS, Fed Ex or DHL at our discretion. Parcel tracking numbers will be emailed to allow you to track your parcel’s progress.

Orders under 2kg are despatched by Royal Mail 1st Class – these are not trackable, but we will email you to let you know it is on the way.